The Terrible Customer Service from Xanadu travel

Call up Xanadu Travel on Saturdays to inquire about tickets for your summer vacation and whoever answers the phone call will request you to call them back on Monday as they are very busy on Saturdays. Now that’s great customer service. This is why people recommend Soho Travel. Even if they are busy they should at least take down your information and call you back later.

The place does get packed on weekends, but they should have some extra service to manage phone calls. Most of them don’t complain about Xanadu travel because they are usually good for the ticket as well as visa. Some of the customers complain that their prices where always higher than other travel agents plus a lot of hidden fees- their customer service is annoying and they no longer use them for purchases. The cancellation fee of only 40,000 Won is imposed by most of the airlines, but they have a 100,000 Won cancellation fee.

Some customers were satisfied with Xanadu travel. There were a couple of problems and their prices were pretty higher than expected, but they covered it for a few of them. May be it just depends on who you talk to and what day it is.

Source: Dave’s ESL Cafe Forums